About our company, the products we sell and
the service you will receive:
I
know that buying a woodburner can be overwhelming. There are so many
brands on the market, so many options, warranties, etc. I want to make
your buying experience pleasurable and I want to be sure that you have the right
burner and tools for your needs and budget.
ABOUT MY ONLINE STORE
My goal is to make my website
user friendly. What that means is it is clean, uncluttered, organized and
easy to navigate. Over the years I have worked hard to maintain this site
and tried to make it as easy to navigate and find things.
I know how frustrating it can be
to figure out where things are and finding what you are looking for without all
the clutter and mess. I try to listen to comments from customers who have
had real trouble finding things or navigating. Often it has turned out
that they didn't scroll down on the page far enough to find the merchandise or
they neglected to read the information. When I hear a comment from a
customer saying they had real difficulty (and it is something that was not user
error) with something on the site I try to resolve the problem to make it easier
for my customers.
So, if you are having a problem
with the store front and can't find what you're looking for please feel free to
contact me and let me know what the problem
is. Be sure to tell me what the problem is and where you found (or didn't
find) it.
How are we different
Al stays mostly in the
background and I handle the day to day business operations.
When you call you get me,
Nedra, not an operator or a computer or someone from some foreign country that
doesn't speak English. You don't get put on hold either, you just get
fast, personalized service. I'm here to help you choose the right product.
As long as you respect our
private time and call during business hours (posted below our phone number) I
will help you in any way I can.
Alan and I personally research and use every item we sell. Some of the
criteria for the selection of woodburning tools includes: superior
customer support from the manufacturers I work with, prompt and efficient
service and delivery of products, lasting quality of the product and it's
ease and comfort in use. I have a personal relationship with each and
every supplier and tool manufacturer that I represent. I ensure that
they understand the importance that I give to supporting my customers and
how will he/she extend themselves to make sure that every customer is
happy with his or her purchase. You can be assured that everything you
find in our online catalog has been tested and used by one or both of us.
"It has to be not only the best, but if I wouldn't use it myself I won't
sell it and if I wouldn't sell it to my mother, I won't sell it to you".
That's my bottom line!
We are a small family business
(it's just Alan, me and the "Two Amigo's", our furballs and personal assistants)
and we work hard to provide you with great, personalized service because we
realize that without you, we wouldn't have a business. We specialize in gourd
and woodburning tools and supplies and gourd craft tools and supplies.
It's what I do as a professional artist and teacher so I can provide expert
advise based on my personal experience using the tools and supplies we carry.
In addition to excellent service, we stand behind what we sell.
Please
check out my guarantee and returns
If you are still overwhelmed about what to order or have any other questions
please feel free to
contact my by email or call us at the
number on the bottom of this page during our regular business hours please.
Please keep in mind that even though we work out of our home we do appreciate
your consideration and call during our posted business hours. Like you, we
need to have some personal down time to relax.
Alan and I were born and raised in the good 'ole USA and have lived here all our
lives and We try to support business' in North America.
I have been teaching and selling
woodburning tools and supplies since 2000 as a vendor at many woodcarving shows
and in 2002 I launched my website all with my own two hands. At the time
I just offered woodburning tools and accessories but kept adding more new
products as my own focus grew and evolved to include gourds.
It's all we do so we not only know about the needs of woodburners and gourders,
we know our products and we want to help you select the right product!
I am frequently contacted by
suppliers and manufacturers to sell their products but I am very particular
about who our company represents. The companies we do business with are
only those who we feel meet our standards in excellence.
I have one of the largest
inventory of woodburners, pens and accessories and try to ensure that all
products are in stock at all times.
I was the first to offer
woodburning starter kits with everything you need and the widest choice of
options. I have found over the years that people just starting out like the
option of having everything they need all put together for them. My
woodburning kits are now available for Nibsburner and Razertip woodburners and
also include gourd starter kits. I also sell starter kits for all the
gourd ink dyes as well.
Each of the woodburning
manufacturers I sell have personally worked with me to create pens to my
specifications and after testing out each prototype we have come up with pens I
just know you will love. Some, like Razertip have made by pens available
to the general public, others have made the exclusive to me.
Razertip has worked closely with me and made many pens for her based on
her specifications including the HD5MP, HD5MSP, #14D, #9P, and the #99 ball
stylus pens.
Nibsburner has worked with
me to create my bent spear shaders, 5BSM and 5 BSSM bent spear shaders
plus the small spears 5NS and 5NSS which gourders love as well as the new
4M micro writer and 14B and 14BMM blunt-heeled knife.
I offer you great prices on all
woodburning tools and accessories as well as the best overall service...don't
believe us,
just see what our customers say about us (please see comments at
bottom of page).
I work hard at making our website user friendly. That means it's uncluttered,
easy to find what you are looking for and easy to navigate around our website.
I want you to have a pleasing experience and work hard to make that happen!
If you have comments about our
products or service please let us know. I love to hear from our customers
and I am continually adding products based on your feedback. We do listen!
I know you can shop anywhere so
I truly appreciate you stopping by and shopping with us. I want you to
know that we appreciate you and thank you for your business! If it wasn't
for you, we wouldn't be in business.
Alan & Nedra Denison
MAIL AND PHONE ORDERS:
Sorry, but
I cannot accept credit card orders
over the phone. Because of the high cost of processing
unsecured (un-swiped credit card sales) to small business owners we are no
longer able to take credit cards over the phone. We recommend you order directly
online for the fastest service. I apologize for any inconvenience this may
cause.
If you do not wish to order on
line, please feel free to download our mail order form
Click here to get our mail order form
and send your order it. We process mail orders within 24 hours of receipt
to ensure you get your order promptly.
If you are in a hurry for your
order, ordering on our website is the fastest way and you have the option of
using your credit card, debit card or pay pal. Ordering is secure and
confidential...we do not receive your credit card information.
Please keep in mind that we are
not always in the office and we are on mountain time zone, so if you do call
during normal business hours please leave a message. If we are out of town
we will not get our phone messages until we return so I recommend you check the
top of our website to see dates we will be out of the office and send an email
if you are trying to reach us during these times. We read emails regularly
and will get back to you as soon as possible.
We apologize for any inconvenience
this may cause but we promise to ship your order as quickly as possible.
Shipping Information, international orders,
guarantees & returns
Please
click here for more information.
Our back order policy
I try to keep our inventory well
stocked, but it is not always possible, especially during the holiday season.
When I am low on an item or out of stock I will post a notice on our website to
contact me before ordering and when it might be available. We do not ship
backorders separate. If you have ordered an item that is out of stock I will
make an attempt to contact you to see if you wish to wait until the item is
received, accept a substitute or cancel the order.
Customer Privacy
Sawdust Connection does not sell, give away or exchange any personal
information about any of its customers. Any personal information that you
entrust to us is considered confidential and treated as such. Please refer
to our privacy
policy
Here's what our customers have to say about us
(Below are unsolicited comments received from real customers. Quotes used with
their permission):
"Wow, I can not tell you how amazed I was to find my order on my front porch
yesterday. All I kept saying was 'wow' in amazement. That was the
fastest and greatest service, I have ever had from anyone! Including all
the big companies out there too! I was impressed just with the
notification of receiving my payment and when shipping was going to occur.
Thank you very much". - C. Simpson, Oswego, IL
"Thanks so much for answering my
questions and sending out the woodburning tool so quickly! The package
arrived on Saturday, just a few days after I placed my order. I spent
the majority of my weekend trying out the new tool. It's so much better
than a handheld craft burner; easier to control, lighter weight, and more
stable on my work space. I just wanted to send you a rave review and
thank you again for your help. When I need supplies again, I'll
definitely be ordering through your site". - A. Champlain, Minneapolis, MN
"It's
always nice to know that great customer service is alive and well! As some
of you may know I've been shopping for a woodburning system for a while
and had narrowed my choices down to the Razertip or Burnmaster. I came
across a website to an family owned business in Washington state that is
managed by a professional pyrographer who also happens to sell both these
units. The owner was very helpful in answering my questions and helping me
select the right burner for my particular needs. She also worked with me
through a last minute order change on my part and went out of her way to
make sure I got what I wanted. Kudos to
Nedra's Pyrography & Sawdust Collection!
I highly recommend them if you are in the market for a good burning
system! Good prices, great service, and some extra touches (such as better
cords, etc) than you'll get from Treeline or the other usual suspects" -
N. Addy, Ft. Worth, TX as posted to
http://www.forums.woodnet.net
"I was surprised at the very
prompt delivery. I had ordered some other gourd products from
another company at least a week before I submitted my order to you.
Your order came several days before the other order did. I don't
know how you do it considering your residential "confinement" (we were in
the middle of our big move to New Mexico and living in our motor home at
the time). By the way, I REALLY like the Razertip burner and pens
and I'm certain I'll find a need for a few more pens before too long.
Your book is by far the most definitive help I've used. It helps so
much to have your truthful opinions on the products". D. Purinton,
Linn Creek, MO (2007)
"First, I got you - Nedra - on the phone. How about that for public
relations!? Then you took time out to find out what type of work I
did and suggested #HD5MSP medium small bent spear shader (since I like to
work with fine detail). But I couldn't help but think, will it stand
up to my expectations? I thought of the most detailed design I could
think of, and when the pen arrived I put it to work.
WOW! Was I blown away! It fit so nice in my hand and quickly I
noticed how there is no such thing as hard to reach places. Amazing!
Plus, you can shade with it! This pen is perfect and everyone should
have one. I found the only limitations left are those in my
imagination -- but I'm working on that.
You turned me from just being a fan to a faithful customer". Happily, A.
Hernandez, Wichita, KS (1/09)
"Nedra I truly thank you for going the extra mile for me, the special
treatment means more than you know.
Customer service was the
main reason I chose you to purchase 'all' my products from. Being a
rookie at gourd work I needed someone who could clarify all my questions
and stand behind their products and you have done both."
- T. Sonneman,
Haxton, CO (2/09)
"WOW! that's about all I can
say about you and your customer service. I've been a faithful
customer for several years and recently ordered from you while you were on
the road traveling. I can't believe that my order was processed and
shipped so quickly. I knew you were on the road traveling so I
expected to have to wait a few days longer than usual but I got the
tracking information the next day and my order arrived just as fast as you
normally ship. So, all I can say is WOW, thanks for the great
service. I've placed orders with other companies and have never
gotten the quality of service I get from you whether you are in the office
or on the road". L. Anderson, Fort Worth, TX (5/09)
"Dear
Nedra: I just wanted to take a second and let you know how surprised I was
to receive my order so quickly! I placed it over the weekend, at it
arrived on my doorstep on Wednesday. (Now, I don’t know HOW or WHY I
ordered two of the gold ink dyes on sale, but frankly I’ll use all of it
because I have a gypsy in my soul.) I was very impressed
by how neatly and logically you had organized my order within the package,
and despite the length of the order, the shipment was complete and
perfect. I have dealt with vendors who could not get an order of 1
item right, let alone as many as I had ordered from you. I am also
extremely satisfied that the products I ordered met their descriptions
exactly. I was not surprised by a thing. How rare is THAT in
this day and age? Suffice it to say that I will visit your website
first whenever I need to order something for my gourding. I
have this theory that since I complain appropriately if I encounter poor
service, I also then have the responsibility to give praise when service
is exceptional. You gave me exceptional service. One more
thing, you’ve got a first rate website. Very user friendly.
With
sincere thanks and best wishes for continued success" - C. Campbell,
Anapolis, MD (6/09)
"Hi
Nedra, as you probably know this is/was my first order from you and hoped
that your statement was true about refunding any overcharges for mailing.
I am really impressed with your honesty and policies.
I
know that recently I ordered 1 Razertip pen from another supplier and was
charged $7.50 for an 88 cent mailing and $1.00 manila envelope.
Thanks again", J. Cole, SW Missouri (12/09)
"I got the package today.
Everything looks wonderful! I can't wait for him to open it.
Thank you SO much for the gift. In all my switching and ordering I
completely missed getting that. That was incredibly generous of you.
I
do sincerely appreciate your customer service.
You were infinitely patient with a "newbie" to these products and even
more so with all the Paypal craziness!
And my husband absolutely LOVED it! Even more than I was anticipating! He
said he's always wanted a woodburner, but never wanted to spend the money
for himself. He was very impressed by how knowledgeable I was on it and I
credited that ALL to you and your website! So thank you, thank you again!"
Jen Kraker, Columbia, MD (12/09)
"Hi Nedra, I just wanted you to know that I got my package yesterday--I am
so happy with it! That was some prompt attention which gets big
points from me! I appreciate awesome customer service!!" Shirley
Berg, Walla Walla, WA (1/10)
"Hi Nedra, I wanted to let you know that I received my gourd saw today and
I cannot wait to use it. Also, thanks again for including the red
dye in the box along with the cotton swabs!
That was so sweet of you! I appreciate you and the way you do
business and I am looking forward to ordering from you again. Happy
Gourding and Woodburning!" Carrie Cervantes, Dimondale, MI
(3/10)
"Hi Nedra, I received
notification from Pay Pal that my order has shipped. Thank you for
your excellent and speedy service. Additionally, thank you for the
refund of the shipping & handling charge excess. I was not expecting
that. I will drop you a note when the merchandise arrives.
Thanks for making my first buying experience with you a very pleasant
one." Linda Olivarez, Bryan, TX (3/10)
"I received my gourds. I am more than
pleased. Thank you so much. PS: see you at the WA. state gourd
festival". Cathy Meadows, Seattle, WA (5/10)
"I just wanted to say that lady ~ you know your Customer Service! It was
MORE than a pleasure doing business with you."
Dana Arvidson, Whitleyville, TN
"I
just wanted to relate to all the SURPRISING, WONDERFUL, AMAZING, Customer
Service experiences
that I had with Nedra. I called to place an order, with expedited
shipping. To my astonishment, Nedra herself answered the phone! Through
our conversation, I realized with her help that I did not need to pay
extra money for expedited service.
She
instructed me to just place my order online, so I did.
Not 5 minutes after I had done so she called me! She had changed Glue
brands and instead of arbitrarily substituting with the new brand, she
called to ask if that was all right with me! Upon going through her
Clearance stock, and realizing that she did not have an item I ordered she
called me again! We are only talking about $4.00 in merchandise and she
called me twice! This Lady goes well BEYOND basic Customer Service, which
truth be told, I did not think existed anymore. Doing business with her
was absolutely refreshing!
I will always, in the future order my supplies through
Nedra. She is a rare
jewel in the business world."
Dana Arvidson, Whitleyville, TN (as posted on yahoo groups: PyrographicArt
group
5/10)
"Thanks for shipping my bread boards, I am looking forward to getting them.
I am always pleased with everything I purchase from your store. It is so
difficult to find boards in my local area that are good for burning as
most of them have blemishes etc. Everything I get from you has been great.
Your things usually arrive so quickly that it is a pleasure to order from
you and I enjoy your site very much as I am self taught and your work and
information has been very helpful to me." Elizabeth Matthews,
Effingham, SC (7/10)
"Thank you so much!!!! Has anyone told you
today how fabulous you are? You have truly impressed me with your
thoughtfulness and just being genuine!!! I appreciate doing business with
REAL people!!! Thanks again!!"!
Michelle Pheneger,
Bell
Buckle, TN (7/10)
"Well, after the deals that were done I want to show you how big is my
gratitude for your gestures of help. Your fraternal gesture to help
someone so far away, do not know your language or your culture. I am
eternally grateful. God bless you and your family. Now I have material,
tools and information. Just depends on my dedication and discipline."
Jorge Luiz Santana, Formosa/Goias, Brazil (8/10)
Thanks for taking the time
to read this page. We hope that you feel more comfortable now doing
business with us.
Please take a few minutes and read
ABOUT MY BUSINESS & PRICING
PHILOSOPHY
Thanks for stopping by,
Nedra Denison
Our e-mailing list
We automatically add customers to
our mailing list when they order from us. We use this list to let you know
of new products or sales. If you wish to opt-out from our mailing list
please let us know and we will remove you immediately. Be sure to tell us
your name so we can find you on the list. Please note that we DO NOT sell,
give away or exchange any personal information about any of our customers.
Please read our Privacy
Policy.
If you wish to opt-out from our
mailing list,
Please click here to opt-out from our mailing
list. Be sure to include your name so we can find you on our
mailing list.
